We are pleased to provide you with details regarding the annual maintenance contract (AMC) for CraveInvoice software and its importance.
Please be advised that signing an annual maintenance contract with us is mandatory if you purchase CraveInvoice software from our company or any of our authorized partners worldwide. The contract takes effect from the date of purchase and renews annually from the renewal date for a period of one year. The agreement may be extended for additional years based on the terms agreed upon between the client and our company.
It is important to note that we cannot offer free technical support or software updates, as maintaining a team of highly skilled support engineers and experienced developers to manage global support requests requires significant resources. To ensure CraveInvoice software remains up-to-date and that timely, consistent support is provided, we have dedicated personnel stationed at various locations.
The maintenance contract is not optional. Regrettably, without a valid maintenance contract, we will be unable to provide any support services or software updates. Additionally, we will not be able to entertain any software-related complaints from clients who do not have a contract.
Benefits of an Annual Maintenance Contract
1. Access to new software version updates, including new features, bug fixes, and statutory reports.
2. Timely software support, either online or on-site, depending on the terms of the contract.
3. Comprehensive software training and technical knowledge transfer.
4. Assistance with routine software issues, such as reinstallations following a system crash or data corruption.
5. Report design and updates.
If you have any questions or concerns, please feel free to reach out to us at support@craveinvoice.com.
