This privacy policy has been compiled to better serve those who are concerned with how their personal information is being used online. Please read it carefully to understand how we collect, use, protect and otherwise handle your personal information in accordance with our website.
What personal information do we collect?
As appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you sign up for our software service, install our software on your computer, subscribe to a newsletter, use live chat, or provide us with feedback on our products or services.
How do we use your information?
We may use the information we collect when you sign up for a trial, purchase, subscribe to our newsletter, respond to a survey or marketing communication, browse the website, or use certain other site features in the following ways:
- To personalise your experience and deliver the type of content and product offerings you are most interested in.
- To better serve you in responding to your customer service requests.
- To quickly process your transactions.
- To ask for ratings and reviews of services or products.
- To follow up with you after correspondence (live chat, email or phone inquiries).
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards. We only provide articles and information, and we never ask for credit card numbers. We use regular malware scanning.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems and are required to keep the information confidential. In addition, all sensitive information you supply is encrypted via Secure Socket Layer (SSL) technology.
We implement a variety of security measures when a user places an order, or enters, submits or accesses their information, to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.
Do we use cookies?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or turn off all cookies, through your browser settings. If you turn cookies off, some features may not function properly, but you will still be able to place orders.
Third-party disclosure
We do not sell, trade or otherwise transfer your personally identifiable information to outside parties.
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites. We do not allow third-party behavioural tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. We do not specifically market to children under the age of 13.
CAN-SPAM Act
We collect your email address in order to send information, respond to inquiries and other requests or questions, and to process orders and send related information and updates. To be in accordance with CAN-SPAM, we agree to:
- Not use false or misleading subjects or email addresses.
- Identify the message as an advertisement in some reasonable way.
- Include the physical address of our business or site headquarters.
- Monitor third-party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly.
- Allow users to unsubscribe using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at support@craveinvoice.com and we will promptly remove you from all correspondence.
Contacting us
If there are any questions regarding this privacy policy, you may contact us at support@craveinvoice.com.